Monetize! Amsterdam - Julian Phillips

Customer Loyalty during the AI Revolution
Julian Phillips
Executive Vice President, Whitlock

History has taught us that fundamental changes in society are predicated by a series of seismic macro-economic events. As the world shifts from the 4th industrial revolution toward the uncharted waters of artificial intelligence, bots and gig employment, perhaps we might need to challenge our understanding of customer experience, value creation and sustainability and plan differently for the future?