Driving Top Line Productivity through Customer Loyalty

AB InBev didn’t become one of the largest beer companies in the world by chance. They believe in building a high-performance culture with a key focus on customer-centricity. In this presentation, learn how NPS helped them address the gaps in their CX and increase their bottom line.

Speakers:
Luiz Gondim Sr. Global Director Contact Strategy, AB InBev
Surodeep Chaudhuri Sr. Manager, Digital Transformation, AB InBev