Monetize! Amsterdam - AB InBev

Driving Top Line Productivity through Customer Loyalty

AB InBev didn’t become one of the largest beer companies in the world by chance. They believe in building a high-performance culture with a key focus on customer-centricity. In this presentation, learn how NPS helped them address the gaps in their CX and increase their bottom line.

Luiz Gondim Sr. Global Director Contact Strategy, AB InBev
Surodeep Chaudhuri Sr. Manager, Digital Transformation, AB InBev