Monetize! Amsterdam - Maurice FitzGerald

How To Stay Married (To Your Customers, Of Course!)
Maurice FitzGerald
Founder, NPS & CX Expert, Author

Maurice had just received surprising data about the profile of customers who had abandoned one HP business after a downturn in NPS results. Could the data be wrong? It seemed not. So what was happening? He looked at the calendar, and it all became clear…