How Net Promoter Leaders Succeed (full webinar)
The Two Adams Talk NPS: Adam Ramshaw of Genroe (in Sydney Australia) and Adam Dorrell of CustomerGauge (Boston, USA) analyse the NPS Benchmarks Survey 2016.
Business impact discussions on how fast to close the loop, communicating internally and driving from the top. Recorded 15 June 2016.
Ramshaw: "We've got customers that close the loop in 2 hours, not 48..." Ramshaw "Typically customers are shocked that anyone's called them!"