Pay Attention to Retention and Win the Respect of the C-Suite
Our CX Day Webinar 5 Oct2016 - Camilla Scholten COO CustomerGauge and Adam Dorrell CEO CustomerGauge examine the ways you can monetize your CX program and earn the respect of the C-Suite. By linking your CX efforts to retention, you can accelerate growth in the process. Why is this important? Because according to the NPS Benchmarks survey, 2/3 of companies surveyed either don't know their retention rate or it's too low. We've identified this as low hanging fruit for CX professionals and an easy way to start linking their programs to an ROI.