Special webinar on customer experience and Net Promoter® best practices in Multi-Channel Retail. Lead by CEO and co-founder of CustomerGauge, Adam Dorrell, and Senior Manager of GUEST Services and Training for AREAS, Cary Self, this is a lively discussion of best practices for measuring and improving customer ("guest") experience with insight from AREAS.

AREAS is an industry-leader that runs hundreds of branded concessions (including Wendys, Dunkin Donuts) in some of the largest airports in the world, using Net Promoter to gauge their "guest experience".

Whether you're a Senior Manager or a Director of retail and concessions, this webinar is a must-listen for anyone looking to transform their CX across channels.